What is the VA Evidence Intake Center (EIC)?

The VA Evidence Intake Center (EIC) is a centralized mail processing facility where the Department of Veterans Affairs (VA) handles documentation related to compensation claims. This includes medical evidence, service records, applications, and supporting documents for disability claims and appeals. The EIC was created to improve efficiency, accuracy, and transparency in the VA claims process by consolidating these critical documents into a single location. Located in Janesville, WI, the EIC plays a key role in reducing delays and errors caused by the old, decentralized system.

If you are a veteran or a family member of a veteran who has received a letter from the VA Evidence Intake Center, it is important to understand its purpose, how it works, and the steps you need to take. Below, we’ll provide an overview of the EIC and answer common questions to help you navigate this part of the claims process.

Everything You Need to Know About the Evidence Intake Center

The VA introduced the EIC to address issues with the previous claims process, where regional offices managed paper records locally. This often led to misplaced or delayed documents. By centralizing all compensation-related submissions to the Janesville location, the VA aimed to improve processing times and minimize errors.

The EIC exclusively handles disability compensation claims. Other VA benefits, such as education, home loans, or pension claims, are still processed through local VA offices or specialized centers. However, if your claim involves both compensation and pension benefits, the EIC may process your case.

EIC Mailing Information

You can submit documentation to the EIC via mail or fax:

Mailing Address:
Department of Veterans Affairs
Claims Intake Center
PO Box 4444
Janesville, WI 5347-4444

Fax Numbers:

248-524-4260

844-531-7818

Next Steps After Receiving a Letter from the EIC

If you receive a letter from the Evidence Intake Center, it’s crucial to read and respond appropriately. Common reasons for receiving mail from the EIC include:

• Decision Letters: The VA’s decision on your compensation or supplemental claims.
• Request for Additional Information: The VA may need further evidence to process your claim.
• Eligibility Notices: Updates regarding your ability to add dependents or a spouse.

What to Do with a Notification Packet

If your claim is approved, the notification packet will include an award letter, which is essential for accessing additional benefits or VA healthcare. If your claim is denied, the packet will provide:

• A notice of disagreement (NOD) form to initiate an appeal.
• A summary of the evidence used in the VA’s decision.
• Instructions for submitting additional evidence or requesting a higher-level review.

For assistance understanding the letter or taking the next steps, you can contact the EIC at (877) 345-0891 or your regional VA office.

Helpful Tips for Dealing with the Evidence Intake Center

Follow these tips to avoid delays or errors when working with the EIC:

1. Label Everything: Include your full name, Social Security number, and date of birth on all documents.
2. Make Copies: Retain copies of everything you send.
3. Avoid Originals: Do not send original documents unless explicitly requested.
4. Send Certified Mail: Use certified mail or a tracking service to ensure delivery.
5. Update Quickly: If the VA requests additional information, send it directly to the EIC as soon as possible.
6. File Appeals Properly: Submit VA Form 20-0995 (Supplemental Claim) or VA Form 20-0996 (Higher-Level Review) to the EIC for appeals.

Avoid sending documents to regional offices, as this can cause delays.

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Frequently Asked Questions

Why did I get a letter from the VA Evidence Intake Center?
The EIC sends letters for various reasons, such as compensation decisions, requests for more information, or updates on your claim’s status.

What is a VA Evidence Intake Letter?
This is correspondence from the VA’s EIC, often detailing decisions or next steps regarding your compensation claim.

How long does it take the VA to review evidence?
Typically, the review process takes about 125 days, but timelines can vary from claim-to-claim.

What is the VA 5-Year Rule?
This rule applies to certain claims and allows the VA to review conditions for accuracy within five years of their initial rating. It does not apply to individual unemployability claims.